Return policy
Refund & Returns Policy – Handbags
- Return window: 14 days from delivery
- Condition: unused, unaltered, no odors/stains, all tags & accessories intact
- Start a return: store@unitedluxes.com or WhatsApp +1 (213) 561-8726 (RMA required)
- Refunds: original payment method within 3–7 business days after inspection
- Fees: shipping & duties non-refundable; up to 15% deduction if missing items/wear
- Final sale: personalized/custom/special orders & marked items
1) Eligibility
We accept returns within 14 days if unused and complete with box, dust bag, straps/chains, locks/keys, cards, and all tags intact.
2) Not eligible
- Final-sale/clearance, custom/personalized, special orders, items marked non-returnable
- Used/altered/fragranced items or missing parts
- Packaging-only purchases, gift cards, shipping costs
- International duties/taxes (see Section 6)
3) Damaged or wrong item
Contact us within 48 hours with photos (unboxing video if possible) for replacement, repair, or refund.
4) How to return (RMA)
- Email store@unitedluxes.com or WhatsApp +1 (213) 561-8726
- Receive RMA & instructions
- Pack securely with all accessories; use trackable, insured shipping
- Share tracking number
5) Inspection & refund timing
Inspection 1–3 business days; refund in 3–7 business days. Partial deductions or refusal may apply if worn or incomplete.
6) Shipping, duties & international
Original shipping non-refundable. Return shipping & duties for international orders are customer’s responsibility. Refused parcels: round-trip costs deducted.
7) Exchanges
Exchanges allowed within 14 days; we can hold your selection for 3 days after RMA.
8) Odors & hygiene
Fragrance/smoke/food odors may lead to refusal or cleaning deduction.
9) Contact
Email: store@unitedluxes.com | WhatsApp: +1 (213) 561-8726
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