Privacy policy
Privacy Policy
1. unitedluxes.com Approach to Privacy
1.1 https://unitedluxes.com is a website operated by United Luxes Last Call (“we”, “our”, “us”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use and share information that identifies you or is associated with you (“personal information”).
1.2 For the purposes of the Data Protection Act 1998, we are the data controller of the personal information we hold about you.
1.3 We use cookies to store and access information while providing access to our site. See our Cookie Policy below for details.
2. Personal Information We Hold About You
2.1 We collect personal information that you voluntarily submit to us or via our website (e.g., account registration, profile creation, showroom visits, forms, competitions, emails, purchases, subscriptions, surveys).
2.2 We also collect information indirectly (e.g., pages viewed, device data, wishlist items in our showrooms) and from third parties (e.g., other users).
2.3 Categories of personal information include:
- (a) Contact details: name, email, phone, addresses.
- (b) Profile information: details you share in your profile.
- (c) Comments and opinions: posts, survey responses, promotions.
- (d) Messages: emails or messages sent to us or between users.
- (e) Payment and transaction information: records of purchases and payment method.
- (f) Third-party login info: (e.g., Facebook) login token, username, photo, as permitted.
- (g) Preferences: notification, messaging and display choices.
- (h) Product interactions & device info: items viewed/added; device type/IDs, OS, browser, apps, ISP/mobile network, IP address, device number (if any). If logged in, this may be linked to you.
- (i) Location (approximate): inferred from IP; not precise without your consent.
- (j) Purchase location display: catalogue image shown on a map by postcode only (no personal data).
- (k) Information from other users: e.g., invitations or forms indicating you wish to be contacted.
- (l) Information from other organisations: where lawfully shared (contact, demographics, navigation).
- (m) Fraud/crime prevention information: from relevant organisations where activity is suspected.
3. How We Use Your Information
3.1 We use personal information to provide and improve our services, including:
- (a) Contact details: communicate about products/services, queries, and (with your preferences) send marketing from us or selected partners.
- (b) Profile information: enable platform interactions per functionality and your preferences.
- (c) Comments/opinions: tailor products/services and enable interactions.
- (d) Payments: process orders; use history to suggest relevant products/services.
- (e) Messages: respond to queries and enable user interactions.
- (f) Preferences: apply your notification and display choices.
- (g) Viewed products: send reminders and tailor suggestions.
- (h) Approximate location: show relevant content by city/state/country.
- (i) Purchase location display: show aggregated purchase types in an area; enable contact per preferences.
- (j) From other users: respond to their queries or contact you if they indicate you wish to hear from us.
- (l) All personal information: monitor and improve the site, develop new products/services (not making non-public info public; excluding fraudulent/criminal data from product development).
3.2 We may anonymise and aggregate information for testing, research, analytics, site improvement and feature development, including displaying trends (e.g., popular purchases, approximate locations).
4. Information We Share With Third Parties
- (a) Other users: to enable permitted interactions.
- (b) Group companies: our parent/subsidiaries using data under this policy.
- (c) Service providers, partners and advisors: deliveries, marketing/business partners under our instructions/your preferences, with security requirements.
- (d) Business purchasers: during a sale or prospective sale.
- (e) Legal/law enforcement: where required to protect rights, property, safety and investigate illegal activity or breaches.
4.2 We may share aggregated, anonymised statistics/analytics that do not identify individuals.
5. Marketing and Advertising
- 5.1 Email marketing: unsubscribe anytime or email store@unitedluxes.com.
- 5.2 Notifications on behalf of users: regarding purchases; opt out via store@unitedluxes.com.
- 5.3 Service/order emails: we may notify you about orders or service changes.
- 5.4/5.5 Advertising: we/partners may use cookies or similar tech to show more relevant ads on our site/other sites/apps. See Cookie Policy to manage cookies.
6. Storing & Transferring Your Personal Information
6.1 Cookies & local storage: see Cookie Policy.
6.2 International transfers: your data may be stored outside your jurisdiction (including outside the EU). We take reasonable steps to protect it under this policy.
7. Accessing Your Personal Information
Contact us (see “Contact Us”) with details of what you need and we’ll try to help.
8. Links to Third-Party Sites
Our site may link to third-party websites (partners, advertisers, retailers, affiliates). They have their own privacy policies; please review before submitting information.
9. Changes to This Policy
We may update this policy. When changed materially, we’ll update the “last modified” date. Changes are effective when posted.
10. Notices to You
We may contact you via email or on-site notices for legal/marketing/operational reasons. You can still opt out of certain contacts per this policy.
11. Request to Delete Your Data
If you close your account on unitedluxes.com, you’ll lose login and purchase history. Before requesting deletion, ensure your credit wallet is zero and all orders are completed. We’ll confirm receipt within 24 hours; deletion typically completes within 48 hours, or after 30 days if you purchased within the last 30 days. We delete personal data using approved methods (encryption, pseudonymisation, aggregation). You should also clear browser cache/cookies/history and delete any mobile apps. Request account deletion via store@unitedluxes.com.
Cookie Policy
1. Summary
This Cookie Policy explains what cookies are and how United Luxes Last Call uses them on https://unitedluxes.com. By using our site you agree we can use cookies as described here.
2. What Are Cookies?
Cookies are small text files stored on your device by websites. They can be read by the site that set them or by others using the same cookies.
3. What Are Cookies Used For?
They help us understand site usage, enable navigation, remember preferences, improve experience, and make marketing more relevant.
4. Types of Cookies We Use
| Category | Purpose |
|---|---|
| Strictly Necessary | Essential for core functionality (e.g., secure areas). Without them, services you request cannot be provided. |
| Analytics | Aggregate insights on pages visited, flows and errors to improve performance; not used to identify you. |
| Functionality | Remember choices (e.g., username, language, country, text size, fonts) to enhance features/content. |
| Advertising | Deliver more relevant ads, limit frequency, measure effectiveness; may be shared with advertising partners. |
| Social Media | Set by third-party providers (e.g., Facebook, X/Twitter, Google) via tools on our site to enable sharing. |
5. How Long Cookies Stay
Session cookies expire when you stop browsing; persistent cookies remain until they expire or are deleted.
6. First- and Third-Party Cookies
We set first-party cookies; third parties set their own when providing services/functions. See their policies for details.
7. Managing Cookies
Use your browser settings to enable/disable/delete cookies (see Help/Tools/Edit). Disabling cookies may affect site features. Learn more at allaboutcookies.org. EU users can manage interest-based ads at youronlinechoices.eu.
8. Changes
We may update cookie information periodically. Please check back for changes.
Contact Us
Questions about this Privacy or Cookie Policy? Email us at store@unitedluxes.com.
